How Video Visitation Works

SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail, prison, or detection center. At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit. Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments. To schedule a video visit you MUST open a SmartJailMail.com account, this process is quick and easy, just follow these simple steps...

1. Sign Up

Creating an account is fast, simple, and completely free. We will ask you to choose a username and password to identify your account along with some basic contact information. We will send you an e-mail or text message to verify and activate your account. There is no cost to create an account and search for inmates, prisoners, or detainees to connect with. You may use the visitation kiosk in the lobby to sign up, but you will need your phone to receive the activation code through text message or e-mail to activate your account.

2. Make Connections

Once you have established an account, you may search for inmates, prisoners, or detainees to connect with. Once you have located an individual that you would like to connect with, you can send them a connection request. The inmate, prisoner, or detainee will need to approve the connection request before you can schedule a visit.

3. Schedule a Visit

Once you are connected with an inmate, prisoner, or detainee at a location where we provide visitation service, you may use the website to schedule a visit. Follow the steps below to schedule either a local / on-site visit, or a remote visit from home...

Local / On-Site Visits

Once you are connected with an inmate, prisoner, or detainee at a location where we provide visitation kiosks in the lobby, you may use the visitation section of the website to schedule a visit. Local / on-site visits are provided free of charge. To schedule a local / on-site visit:

  1. Log In to your account.
  2. Select "Visitation" from the services menu.
  3. Select the "Schedule a Video Visit" button.
  4. Select the inmate, prisoner, or detainee that you would like to visit with.
  5. Select the "Local Visit" option. There is no charge for a local visit.
  6. Select how long you would like to visit (options vary by facility, usually 15 or 30 minutes).
  7. Select the date that you would like to visit. Visits can be scheduled up to seven days in advance.
  8. Select the time that you would like to visit.
  9. Confirm the details of your visit and press the "Confirm and Schedule Visit" button.

Once scheduled you will see the details of the visit on your list of scheduled visits on the website. On the day of your visit, arrive at the local facility approximately ten minutes before your visit is scheduled to begin. About an hour before your visit we will send you a text message or e-mail reminder of your visit which will include a Visitation QuickCode. This QuickCode can be entered on the lobby kiosk to start your visit. You may also log in with your username and password if you do not receive a QuickCode or would like to use the lobby kiosk to schedule another visit.

After you begin your visit, the system will wait until the inmate, prisoner, or detainee is also logged into their kiosk. Once both parties are present, the visit will begin. The visit will end automatically when time runs out.

Please be on time for your visit. Visits may not run past the scheduled end time, so if your visit starts late you may not be able to use your fully scheduled amount of time! It is the visitor and inmate/prisoner/detainee's responsibility to be on time for visits. We are not responsible if the inmate/prisoner/detainee does not join the visit on time and you are not able to use the fully scheduled amount of time.

Remote Visits From Home

Once you are connected with an inmate, prisoner, or detainee at a location where we provide remote visitation service, you may use the visitation section of the website to schedule a visit. Remote visits from home are billed at 50 cents per minute and are scheduled in 15 or 30 minute blocks. To schedule a remote visit from home:

  1. Log In to your account.
  2. If you do not have any credits, purchase credits prior to scheduling your remote visit (one credit per minute).
  3. Select "Visitation" from the services menu.
  4. Select the "Schedule a Video Visit" button.
  5. Select the inmate, prisoner, or detainee that you would like to visit with.
  6. Select the "Remote Visit" option. You will need to purchase message credits before scheduling a remote visit.
  7. Select how long you would like to visit (options vary by facility, usually 15 or 30 minutes).
  8. Select the date that you would like to visit. Visits can be scheduled up to seven days in advance.
  9. Select the time that you would like to visit.
  10. Confirm the details of your visit and press the "Confirm and Schedule Visit" button.

Once scheduled you will see the details of the visit on your list of scheduled visits on the website. On the day of your visit, log in to the website using your home computer or laptop. The 'Status' of the visit will change to 'READY - BEGIN VISIT' about ten minutes prior to your scheduled start time. Click the 'BEGIN VISIT' option when it appears to begin your visit.

After you begin your visit, the system will wait until the inmate, prisoner, or detainee is also logged into their kiosk. Once both parties are present, the visit will begin. The visit will end automatically when time runs out.

Please note that for remote visits from home, you will need to use a desktop or laptop computer with Adobe Flash installed. Mobile devices such as smart phones and tablets are presently not supported. We will have support for smart phones and tablets in the near future.

Sign up and start visiting...